Effective Date: September 26, 2026 · www.puffysingh.com
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At Puffy Singh (a brand of Vegxi Makerspace), we take the quality of every pack seriously. If something is not right with your order, we want to make it right. Please read this policy carefully before raising a return or refund request.
1. Our General Policy
We accept return and refund requests under the following conditions. Requests outside these conditions may be declined.
Return Window: [7 days] from the date of delivery.
Because makhana is a perishable food product, we are unable to accept returns for reasons of personal preference, change of mind, or flavour dissatisfaction. Returns are accepted only under the conditions listed in Section 2 below.
2. Eligible Return & Refund Conditions
We will issue a full refund or replacement for:
• Damaged product — the product arrived physically damaged, crushed, or with broken packaging.
• Defective packaging — the pouch or can was open, punctured, unsealed, or tamper-evident seal was broken on arrival.
• Wrong product — you received a different flavour, size, or product than what you ordered.
• Missing items — one or more items from your order were not included in the shipment.
• Expired product — the product delivered has a best-before date earlier than the date of delivery.
• Undelivered order — the order was marked delivered by the courier but was not received, after investigation confirms non-delivery.
3. Non-Eligible Conditions
We are unable to process returns or refunds for:
• Change of mind, personal preference, or flavour dissatisfaction.
• Product opened and partially consumed before raising a complaint.
• Requests raised after the [7-day] return window from the date of delivery.
• Products purchased from third-party sellers, marketplaces, or quick-commerce platforms (Blinkit, Zepto, Swiggy Instamart). Please contact those platforms directly for such orders.
• Damage caused after delivery due to incorrect storage or handling by the customer.
4. How to Raise a Return / Refund Request
To raise a request, please contact us within the return window:
| Step 1 | Email hello@puffysingh.com with the subject line: “Return/Refund Request — Order #[Your Order Number]” |
| Step 2 | Include your order number, the reason for return, and clear photographs of the product and packaging (mandatory for damaged/defective claims). |
| Step 3 | Our team will review your request within [2 business days] and respond with the next steps. |
| Step 4 | If approved, a refund will be initiated within [5–7 business days] or a replacement will be dispatched within [3–5 business days]. |
5. Refund Methods & Timelines
| Original Payment Method | Refunds will be credited to the original payment method (UPI, credit/debit card, net banking) within [5–7 business days] of approval. |
| COD Orders | Refunds on COD orders will be processed via NEFT/IMPS bank transfer. Please share your bank details when raising the request. |
| Wallet / Store Credit (Optional) | [We offer the option of store credit / wallet credit as an alternative — confirm if applicable] |
| Shipping Charges | Original shipping charges are non-refundable unless the return is due to our error (wrong/damaged product). |
⚠ Refund timelines are subject to bank processing times and may occasionally take longer. Puffy Singh is not responsible for delays on the part of the payment processor or bank.
6. Replacement Policy
If you are eligible for a replacement, we will dispatch the replacement order within [3–5 business days] of your request being approved. Replacements are subject to stock availability. If the product is out of stock, we will offer a full refund instead.
7. Cancellation Policy
| Before Dispatch | Orders can be cancelled before they are dispatched by emailing hello@puffysingh.com. A full refund will be issued. |
| After Dispatch | Orders cannot be cancelled once dispatched. You may raise a return request after delivery under the eligible conditions above. |
| COD Orders | COD orders cancelled at the door (refusal to accept delivery) may incur a courier return charge. |
8. Consumer Rights
Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act, 2019 (India) or any other applicable law. If you believe your consumer rights have been violated, you may contact the National Consumer Helpline at 1800-11-4000 or file a complaint on the Consumer Online Resource and Empowerment (CORE) portal at consumerhelpline.gov.in.
9. Contact Us
Email: hello@puffysingh.com | Instagram: @puffysingh.in | Response time: Within 2 business days
Puffy Singh · Vegxi Makerspace · Return & Refund Policy